TERMS & CONDITIONS OF SALE

LAST UPDATE: FEBRUARY , 2025

WELCOME TO LELABOFRAGRANCES.COM (THE "SITE")

The Site is owned and operated by Le Labo Holding LLC (a Delaware limited liability company with its principal place of business at 7 Corporate Center Drive, Melville, NY 11747, USA ("we", "us", or "our"). Le Labo Holding LLC is a subsidiary of The Estée Lauder Companies Inc.

Before placing an order with us for goods which are sold on the Site (our "Products") you are invited to read these Terms and Conditions of Sale carefully and to keep a copy of them. You are asked to accept these Terms and Conditions of Sale before placing an order. If you do not agree to these Terms and Conditions of Sale, you may not place an order on the Site. By confirming that you have read and accepted these Terms and Conditions of Sale when placing an order, you expressly acknowledge your adherence to these Terms and Conditions of Sale and that the validation of an order under the conditions set out in these Terms and Conditions of Sale, in particular any consent provided electronically by you (e.g. by ticking a box), complies with the legal requirements which require a signed writing constituting proof of the entirety of the order and the payment of the sums due in execution of said order. 

ELIGIBILITY TO PURCHASE PRODUCTS FROM THE SITE

You must be at least 16 years old in order to make a purchase on the Site. If you are under 16 years old then you must have legal representative consent to make a purchase on the Site. For the avoidance of doubt; the purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts with us on the Site. This means that you must also be consumers, meant as natural persons acting for purposes extraneous to their trade, business, craft and profession; and hold a valid credit or debit card.

ELIGIBILITY TO USE THE SITE

If you are under 16 years old, you may browse the Site but you may NOT provide personal information to us or register on the Site. The Site is not directed to or intended for children under 16 years old.

ACCURACY OF INFORMATION ON THE SITE

We will take all reasonable professional care to ensure that all details, descriptions, images of Products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the colors, information or other content available on the Site are accurate or complete. Images of Products are illustrative only; the packaging may vary from that shown. We have made every effort to display as accurately as possible the color of the Products that appear on the Site; however, as the actual colors you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the Products on delivery. The Site may contain typographical errors or inaccuracies. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. The information on Products available on the Site is provided in accordance with applicable laws.

CHANGES TO THESE TERMS AND CONDITIONS

You may save or print these Terms and Conditions of Sale, provided that you do not modify them. These Terms and Conditions of Sale are also available at any time on the Site. They may be subject to change at any time, the Terms and Conditions of Sale applicable to any purchase being those accepted by you and in force on the Site on the date the order is placed by you. Any updates to the Terms and Conditions of Sale will be applicable to orders placed after the publication of such update on the Site. The Site will always display the most recent version of the Terms and Conditions of Sale as well as the date of their last update.

PERSONAL DATA

The privacy policy and cookie policy available here is an integral part of these Terms and Conditions of Sale and You acknowledge that your personal data will be collected by our Merchant of Record Estee Lauder Companies GmbH within the scope and for the purposes hereof in accordance with this policy.

MERCHANT OF RECORD AND YOUR CONTRACT OF SALE

Orders made on the Site will be processed and fulfilled by our local affiliate in Germany, Estee Lauder Companies GmbH. Estee Lauder Companies GmbH will be the Merchant of Record for (and will be responsible for fulfilling) your order and you will be entering into a contract of sale with that local legal entity (and not with Le Labo Holding LLC ).

PAYMENT

Payment is made on the Internet by credit card or debit card (Visa, Eurocard/Mastercard). It is specified that only bank cards issued by a financial institution within the European Union are admitted.

Payment will be authorized at the online checkout upon order but your card will not be charged until shipment occurs. No order can be dispatched without confirmation from the relevant bank that your payment has been received. 

You confirm that the credit/debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon shipment.

By submitting your order on the Site, you expressly authorize us to perform the payment card authorization and, strictly for legitimate purposes and to the extent permitted under applicable regulations, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number, to authenticate your identity, to validate your payment card, to obtain a payment card authorization and to authorize individual purchase transactions.

For your security, your billing name and address must match that of the credit card used for payment. Online payment uses the SSL protocol, the industry standard in transferring information to process your orders, which offers maximum security. The information transmitted is entirely coded, is not seen nor stored, and is not shared with anyone.

You own a Product once payment in full has been received by us. To the extent permitted by applicable law, we retain ownership of the Product(s) ordered until full collection and full payment of the price of the Product including delivery costs. In the event of a payment incident, you undertake to return us any Product(s) received, without delay and on first request.

Confirmation of the amount paid will be provided in a Dispatch Confirmation email and on a paper invoice included in your package.

Please refer to our Privacy Policy for further information regarding secure payment and internet fraud.

PLACING AN ORDER

You can place an order on the Site by adding Products to your basket and following the checkout process. Before placing an order you may always correct any errors you entered, change the basket contents, by adding or removing one or more Products from the basket, or cancel the entire order during checkout before sending your order. You will also have an opportunity to review and edit all of the details of your order, including billing and shipping information, prior to confirming your purchase.

The Products and their descriptions presented on the Site do not constitute an offer as such by us. When you place an order for Products on the Site as described below, you submit an offer to purchase the selected Products to our Merchant of Records, which is subject to our Merchant of Records' acceptance, as described below. The contract of sale between you and our Merchant of Records will only be validly formed at the time of receipt of the Order Confirmation email. Thus, once you have placed an order on the Site, our Merchant of Records will notify you by email to acknowledge receipt of your order and to provide you with an order number. If it is unable to fulfil your Order following this acknowledgement, you will be contacted by email or telephone advising you of this. Acceptance of your order will be confirmed by an email that confirms that the Products have been dispatched ("Dispatch Confirmation"). A legally binding contract between you and our Merchant of Records will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when our Merchant of Records dispatches the Products to you). If you require any information concerning your order, please contact us quoting your order number.

Your order may not be accepted if a Product you have ordered is out of stock, if there is a Product or pricing error, or if your payment is declined (or otherwise not authorized). Where permitted by applicable law, please note that we reserve the right to reject any offer to purchase by you at any time prior to Dispatch Confirmation.

If you wish to make a change to the Products you have ordered please contact us via our Contact Us page who will let you know if the change is possible and, if it is, any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change. You will be asked to confirm whether you wish to go ahead with the change. If the change cannot be made, or the consequences of making the change are unacceptable to you, you can cancel the contract in accordance with section 24.2 or 24.3 below. Notwithstanding the foregoing, the right to make changes to the Products you have ordered may not apply to perfumes and candles as these Products are made to your specification and have been personalized. Orders for perfumes and candles may not be cancelled under section 24.2 or 24.3 below.

A Product will be your responsibility from the time it is shipped to the shipping address you provided.

The Products available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the Products or samples you purchase or otherwise receive from us.

We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or Products to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Once the order has been validated by you and submitted, a printable and saveable summary of your order will be displayed on the Site, mentioning in particular the references of the order.

The order will only be deemed to have been accepted by us and the contract between you and us executed after you have received a confirmation email from us confirming the acceptance and dispatch of the order ("Order Confirmation"). The Order Confirmation (or, where applicable, the refusal of the order) will be provided on a durable medium and sent by us to the email address provided by you at the time of the order.  The Order Confirmation will be recorded in our computer registers, which are themselves kept on a reliable and durable medium, and will be considered as proof of the contractual relations entered into between the Parties.

 The Order Confirmation will include the following information:

1. Identity and contact details of the seller;
2. Order references;
3. Summary of the order and essential characteristics of the Product(s);
4. Delays, costs and possible delivery restrictions;
5. Possible in-store pickup and pick-up location;
6. Total amount of the order, including VAT, including delivery costs and other costs;
7. Legal rights and warranties available to you;
8. Payment confirmation.

In the event that the Order Confirmation does not arrive within 24 hours of placing the order, you may contact us by telephone at  +498920194115 or Contact us Page for assistance. You will be invited to provide your order number.

PRODUCT ORDER PROCESSING

The Products are usually sent within 2 to 5 working days and will in any case be delivered no later than 30 days after the Order Confirmation by us. If delivery has not taken place within 30 days of the Order Confirmation, you have the right to specify an additional time for delivery that is appropriate to the circumstances. If we fail to make the delivery within this additional period, you have the right to terminate the contract and we will refund any sums paid under the contract within 14 days from the date you end the contract.  For delivery information, customers can contact us at  +498920194115 or Contact us Page.

You can check the status of your most recent orders by going to the "Orders" page in "My Account" on the Site. This is the fastest and easiest way to get the latest order information. 

When you click on the "My Account > Order History" page, you are asked to log in with your email address and password. An order summary page then provides detailed information about current and past orders. Once an order is shipped, the corresponding tracking number is displayed, if applicable. You can track the status of the delivery of the order by our carrier by clicking on "Orders Sent" under the heading "Orders". Some carriers take up to 24 business hours after sending to view tracking information.

Orders are sometimes cancelled in whole or in part by our systems for legitimate reasons, which include:

1. Unavailable item(s), although we make every effort to ensure that unavailable items are displayed as such on the Site;
2. Unable to process payment information;
3. Unable to deliver to the address provided;
4. Duplicate order placed;
5. Cancellation following your explicit request.

If an order is cancelled, you will receive an email explaining the reason for the cancellation. You are not charged for cancelled orders and will be refunded any monies received in respect of the cancelled order, if any. If you wish to place a new order or has any questions regarding a cancelled order, you may contact us at  +498920194115 or Contact us page.

RETURNS: CANCELLATION RIGHTS

1. You have the right to withdraw from the contract, without specifying any reason, within fourteen (14) days of the date the products were received. The right to withdraw from the contract for Products under this section does not apply to perfumes and candles as these Products are made to your specification and have been personalized (unless there is non-conformity or the Product is defective). The right to withdraw from the contract also does not apply where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
2. The withdrawal period is fourteen (14) days from the date on which you or a third party you name, who is not the carrier, has received the goods. For contracts covering the order of several goods that are to be delivered separately, the withdrawal period is fourteen (14) days from the date on which you or a third party you name, who is not the carrier, has received the last item of such order.
3. If a perfume or candle Product is delivered damaged or is defective, you should contact us via our Contact Us page, quoting your order number.
5. Notification of your intention to exercise your right of withdrawal can be done by contacting Estee Lauder Companies GmbH via our Contact Us page, with your order details, including your order number and the description of the Products that you are returning. You may, but are not required to, use the sample withdrawal form attached in Appendix I. To comply with the withdrawal period, it is sufficient to provide your declaration informing us that you wish to exercise your right of withdrawal prior to the expiration date of the withdrawal period.. If the products listed on the dispatch note do not match those contained in your delivery, notify us immediately via our Contact Us page.
6. If you return Products for reasons other than defects in the Products, or incomplete or incorrect delivery (where returns are permitted), you will be required to arrange and pay for the return of the Products to us.
7. Upon exercising the right of withdrawal (where permitted), we undertake to reimburse you the full price of the Products within thirty (30) days of the date of receipt of the withdrawal, provided that:
8. the Products are shipped back unused and undamaged
9. the Products are shipped back no later than fourteen (14) days from the date of receipt of your withdrawal declaration; and
10. we receive proof that the Products have been shipped back unused, undamaged and within the fourteen (14) day delay.
11. We may refuse reimbursement until we have received the resent goods or until you have provided proof that you have resent the goods, whichever occurs first. Refunds will only be made on the original credit card used. We will send to the customer a notification email once the reimbursement has been made.
12. In case of lack of conformity of Products pursuant to applicable laws, the legal guarantees established by German law will apply. You have the right to have the Products brought into conformity free of charge by repair or replacement. In case of failure of one of the remedies above, you have the right to have an appropriate reduction made in the price of the Products, or the contract cancelled. You waive these rights if you fail to notify us of the lack of conformity within the local legal guarantee delay from the time you have detected such lack of conformity.

SHIPPING AND DELIVERY

Orders placed on the Site are shipped only in Germany.

Delivery times may vary according to the delivery address and the type of delivery selected by you at the checkout. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.

Your order will be shipped to the delivery address you provide at the checkout. Once an order has been placed, the shipping option cannot be modified. Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed.

We are unable to process orders to a P.O Box address.

Tracked deliveries that cannot be delivered because of absent customers will be shipped again at the customer's expense, or cancelled. For specific delivery lead times, please contact us with your request before placing your order via our Contact Us page.

• Orders placed on Friday will be processed on Monday. Orders placed during a bank or public holiday will be dispatched later as the couriers are closed.

Products (except samples) shipped to other world countries are shipped via DHL. For this reason, the delivery may take five to ten (5-10) business days.

• Samples orders are shipped via, delivery may take ten to fifteen (10-15) business days, and no tracking number is available.

PRODUCT AVAILABILITY AND MAXIMUM PURCHASE POLICY

The Products offered for sale by us are those that appear on the Site, on the day you consult the Site and within the limits of available stocks.

We are very vigilant about the availability of our Products and accept orders while stocks last. However, in the event of the unavailability of one of the Products, you will be informed as soon as possible and will be reimbursed without delay and at the latest within thirty (30) days of payment of the sums paid.

To the extent permitted by law, Clients may purchase no more than eight (8) units of an identical SKU per individual sales transaction. Clients may purchase no more than a maximum of fourteen (14) units total per individual transaction. In addition, we must also limit orders to no more than three (3) orders per customer per day. This applies to product sold in all our channels: our own boutiques, boutiques operated by distributor partners, authorized retailers, and online channels (This Site or the websites operated by an online retailer). 

The Products available on the Site and any samples we may provide to you, are for personal use only. You may not sell or resell any of the Product or samples you purchase or otherwise receive from us. We reserve the right, with or without notice, to refuse the sale of Products that we believe, in our sole discretion, may result in the violation of this policy.

OUR LIABILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us or our Merchant of Records. If we/they fail to comply Terms and Conditions of Sale, we are responsible for loss or damage you suffer that is a foreseeable result of our/their breaking this contract or our/their failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we/they and you knew it might happen, for example, if you discussed it with us/them during the sales process.

We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

FORCE MAJEURE

We shall not be liable for the total or partial non-performance of our obligations under this contract, if such non-performance is caused by an event constituting force majeure.

Events that meet the criteria set by the case law and laws in force will be considered as force majeure.

In the event of an event constituting force majeure, we will notify you within five (5) working days of the occurrence or threat of such event.

The Parties agree that they must consult each other as soon as possible in order to determine together the terms and conditions of execution of the order for the duration of the case of force majeure.

Beyond a period of one (1) month of interruption due to force majeure, we may not honour the order, and we will be responsible for reimbursing you if necessary.

WARRANTY

COMMERCIAL WARRANTY

Some of the Products sold on the Site may benefit from a commercial warranty, the duration and conditions of which are indicated on the page of the Product(s) concerned.

LEGAL WARRANTIES

Independently of any commercial guarantee that may be granted to you, you benefit from rights as a consumer under the seller's two-year legal warranty of conformity (from the delivery of the Product) applicable to consumer goods and under the warranty against latent defects.

COMPLAINTS

If you have any questions or complaints about your online purchase, please contact us via the Contact Us page in the first instance.

According to EU Regulation no.524/2013 on online dispute resolution for consumer disputes, if you are a resident of Germany or the EU, you may refer disputes to the EU Commission's online platform available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Alternative Dispute Resolutions (ADR): Please note that we are not a member of any alternative dispute resolution body in Germany and do not consent to the use of such a body, as we resolve any issues directly with our customers.

Any disputes arising from the interpretation, validity and/or execution of these Terms and Conditions shall be subject to the mandatory jurisdiction of the competent court of the place of residence or domicile of the customer. These Terms and Conditions are governed by German law and must be interpreted in accordance with German law.

If one or more provisions of these Terms and Conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

ENTIRE CONTRACT

These Terms and Conditions of Sale and the order summary sent to you form a contractual whole and constitute the entire contractual relationship between the Parties.

By clicking here to printable version of Terms of Sale, you may print these Terms and Conditions.

APPENDIX 1

SAMPLE WITHDRAWAL FORM

If you wish to withdraw from the contract, please fill in this form and return it to:

Estee Lauder Companies GmbH
LE LABO Fragrances ATTN:  Concierge
Domagkstrasse 10

Munich, Germany 80807
Telephone: +498920194115

To:

I/we(*) hereby withdraw from the contract concluded by me/us(*) for the purchase of the following goods(*) / for the part exchange of the following goods(*)

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only required for notification on paper)

Date

(*) strike out/delete not applicable options