CANCELLATION RIGHTS

Returns in Germany are allowed within a fourteen (14) day period from the date you received your order. This means that if during that period you change your mind or decide for any other reason that you do not want to receive or keep your order, you can contact us to receive a refund. This does not apply to perfumes and candles as our creations are made to your specification and have been personalized (unless there is non-conformity or the item is defective). The right to return also does not apply where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. Please visit our Terms and Conditions of Sale for more information. For any questions or concerns, please contact kundenservice@lelabofragrances.com or call +49.8.920.19.41.15.

Returns in France are allowed within a fourteen (14) day period from the date you received your order. This means that if during that period you change your mind or decide for any other reason that you do not want to receive or keep your order, you can contact us to receive a refund. This does not apply to perfumes and candles as our creations are made to your specification and have been personalized (unless there is non-conformity or the item is defective). The right to return also does not apply where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. Please visit our Terms and Conditions of Sale for more information. For any questions or concerns, please contact serviceclientfr@lelabofragrances.com@lelabofragrances.com or call 33.9.75.29.43.35`.

Returns outside of Germany and France are allowed within a fourteen (14) day period from the date you received your order. This means that if during that period you change your mind or decide for any other reason that you do not want to receive or keep your order, you can contact us to receive a refund. This does not apply to perfumes and candles as our creations are made to your specification and have been personalized (unless there is non-conformity or the item is defective). The right to return also does not apply where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. Please visit our Terms and Conditions of Sale for more information. For any questions or concerns, please contact klantendienstbe@lelabofragrances.com or call 1.212.510.8049.

Where our creations are made-to-order and personalised, products such as perfumes or candles are not eligible for returns. The right to return will also not apply to any product that has been opened or shows any signs of use, or sealed goods – due to health protection or hygiene reasons (unless it is non-conformity or the item is defective). You may, however, return your unused and non-personalised product(s) in its original packaging for a refund. However, products which by reason of their nature are liable to deteriorate or expire rapidly will be subject to review.